Response Time Intelligence
4.71s
Avg Response
Fastest Response
4.71s
Response Consistency
100%
Processing Latency
4.71s
Conversation Flow Analysis
Speaking Time Distribution
Customer
50%
AI Assistant
50%
Conversation Dynamics
1
Customer Turns
1
AI Responses
99%
Confidence Score
Neural Audio Intelligence
00:00
/
00:00
Live Analysis
Speaker Analysis
Customer Voice
1 segments
AI Assistant
1 segments
Processing
Auto-detect
Audio Quality
Sample Rate
8 kHz
Format
WAV
Channels
Mono
Source
S3
Interaction
Click waveform to jump to transcript
Real-time speaker detection
Confidence visualization
Call Status
Status
Completed
Duration
19s
Assistant
BOT - Island Grill & Pub (MAIN)
Customer
+18033709894
AI Performance
Response Accuracy
99%
Conversation Flow
95%
Engagement Score
100%
Quick Actions
Conversation Flow
2 messages
Live transcript
User
99%
00:09:28
5.2s
Can I get a medium oxtail plate?
ب
Assistant
00:09:32
13.5s
We're currently closed, so you can't place an order right now. You can still explore our menu or ask questions, but you'll need to call back during our serving hours to order.
1
Customer
1
Assistant
99%
Accuracy
LLM Conversation History
3 messages
0 tokens
1
System
1
User
1
Assistant
0
Total Tokens
Webhook Delivery Logs
2 attempts
2/2 success
2
Successful
0
Failed
2248ms
Avg Response
2
Types
Status-Update
http://bitebuddy-backend.railway.internal:8001/...
00:09:18
520ms
Response
200
Error
None
Request Payload
{
"message": {
"call": {
"customer": {
"number": "+18033709894"
},
"id": "CA1c66919dd5d089b3e39f43e13c58a048",
"phoneCallProviderId": "CA1c66919dd5d089b3e39f43e13c58a048"
},
"messages": [],
"phoneNumber": {
"number": "+18645501916"
},
"status": "in-progress",
"type": "status-update"
}
}
Response Body
{"status":"success"}
End-Of-Call-Report
http://bitebuddy-backend.railway.internal:8001/...
00:09:45
3977ms
Response
200
Error
None
Request Payload
{
"message": {
"analysis": {
"durationSeconds": 0,
"structuredData": {
"chat_topic": "order_placement",
"followup_sms": "We\u0027re sorry we couldn\u0027t take your order at Island Grill \u0026 Pub because we are currently closed. Please text us your order and we\u0027ll help you as soon as we open!",
"order_created": false
},
"summary": "During the call, the human inquired about ordering a medium oxtail plate. The bot informed the caller that the establishment is currently closed and that orders cannot be placed at this time. The bot suggested that the caller could explore the menu or ask questions but would need to call back during serving hours to place an order. No orders were taken, and the conversation ended without a request being fulfilled."
},
"customer": {
"number": "+18033709894"
},
"durationSeconds": 0,
"endedReason": "customer-ended-call",
"messages": [
{
"content": "Can I get a medium oxtail plate?",
"role": "human"
},
{
"content": "We\u0027re currently closed, so you can\u0027t place an order right now. You can still explore our menu or ask questions, but you\u0027ll need to call back during our serving hours to order.",
"role": "bot"
}
],
"phoneNumber": {
"number": "+18645501916"
},
"recordingUrl": "https://volt-production-515e.up.railway.app/calls/6869/recording/9457",
"summary": "During the call, the human inquired about ordering a medium oxtail plate. The bot informed the caller that the establishment is currently closed and that orders cannot be placed at this time. The bot suggested that the caller could explore the menu or ask questions but would need to call back during serving hours to place an order. No orders were taken, and the conversation ended without a request being fulfilled.",
"type": "end-of-call-report"
}
}
Response Body
{"status":"success"}