GYM GUEST, BRANCH AND CLASS REQUEST STARTER
Prepared October 9, 2026. Free resource, not free production voice usage.

This is a fictional Harbor Fitness planning example. No member account was
checked, class booked, guest pass issued or paid call made to produce it.
Replace all facts with the operator's actual approved information.

1. OPERATOR-APPROVED PUBLIC FACTS
Business / content owner / approval date:
Branch name / address / timezone / staffed reception hours:
Public class names / timetable source / effective date:
Cross-branch enquiry process (not individual entitlement):
Guest enquiry process (not automatically granted access):
Public first-visit arrival information:
Actual staff-review/contact route:
What the assistant may say when staff are unavailable:

Do not invent a free trial, age rule, waiver rule or guest-access entitlement.
Do not include private member records, health history or access codes.

2. FICTIONAL FACTS TO ADAPT
Harbor Fitness has North and South branches.
South's public timetable advertises Saturday Pilates at 09:00 local time.
Staff check member entitlement, guest prerequisites and actual class capacity.
A public timetable is not evidence that a requested place is available.
No appointment or access is confirmed by this dialogue-only starter.

3. BURKI SETUP
Assistants -> New assistant -> Set up manually -> Receptionist.
Under Conversation, select Receptionist as Assistant job.
Enter Business name, approved Business facts and Desired outcome.
Apply business details to instructions replaces Instructions and First greeting.
Review the result before Create assistant, or Save changes for an existing one.
Check the current Published version / legacy live-settings boundary.
Knowledge contents remain live even when published settings are frozen.
Review provider credentials/funding, language, voice and connection separately.

Desired outcome to adapt:
Clarify requested branch, first visit, guest and class preferences. Explain
approved public facts. Keep caller-stated membership separate from verified
entitlement, guest eligibility and class capacity. Prepare an administrative
request for the actual staff-review process. Do not confirm access or booking.

Instructions to adapt:
Ask the requested branch before using branch-specific facts.
Treat member, prospect or guest status as caller-stated, not authenticated.
Separate member and guest places, and preserve together-or-separate preferences.
Confirm corrections in home branch, requested branch, class, date and time.
A timetable is not current capacity. A request is not an accepted place.
Do not approve guest access, payment, waiver or membership changes.
Do not advise on exercise suitability or medical clearance.
Use the approved qualified-staff route for health or suitability questions.
Do not claim a message was sent or a CRM updated without an actual action result.

4. WORKED REQUEST, EXPECTED NOT OBSERVED
Caller initially says: North member, two places at South Saturday Pilates.
Correction: South member, not North. Friend has never visited.
Condition: Attend together; do not accept a member-only place.
Expected summary: Caller states South membership. Requests two places at South
Saturday 09:00 Pilates, one for a first-time guest, only if both can attend.
Cross-branch/member entitlement, guest prerequisites and capacity remain staff
checks. No class place or guest access is confirmed.
For a real request, clarify the actual calendar date and local timezone.

5. OPERATOR REQUEST RECORD
Review date / operator / conversation reference:
Caller-provided name / approved callback details / contact preference:
Caller-stated member / prospect / guest status:
Initially stated home branch:
Final corrected home branch:
Requested visit branch:
Class / actual requested calendar date / local time / timezone:
Member places requested:
Guest places requested / first-time guest question:
Together-only or separate-acceptance condition:
First-visit orientation or arrival question:
Unanswered public-policy question:
Actual message/action result, if any (otherwise not performed):

6. STAFF-OWNED CHECKS (DO NOT PREFILL AS CONFIRMED)
Identity / membership account checked by / at:
Plan and branch access result / evidence:
Guest eligibility and prerequisites checked by / result:
Current class capacity checked by / at / result:
Alternative or waitlist offered (not acceptance):
Caller accepted an alternative / actual evidence:
Actual accepted member places:
Actual accepted guest places:
Confirmed arrival arrangements / owner / evidence:
Pending items / staff owner / actual next step:

Access can be confirmed while a class is full. A member place does not
automatically confirm a guest place. A waitlist is not a booked class.
Do not turn a successful request-creation response into a booking claim.

7. ACCEPTANCE CASES
A: Branch-specific opening-hours question -> correct approved branch facts.
B: Claimed member at another branch with guest -> staff checks remain open.
C: Branch/class/date correction -> final summary reflects corrected preference.
D: Timetable exists, capacity unknown -> no seat promise.
E: Two places only if both can attend -> condition preserved.
F: Health/suitability question -> approved qualified-staff route, no advice.

For each case record:
Expected answer before test:
Authorized test type / assistant version / date:
Actual question and answer:
Audio recognition/delivery observed (or not tested):
Unsupported promise / correction / staff-owned check preserved:
Failure and justified change:
Recheck result:

No paid test is required merely to complete this resource. Mark unperformed
tests as not tested. An actual authorized test or production call can cost
money. Prepared instructions, saved settings, published version, phone
connection and caller acceptance are different states.

Guide and sources:
https://burki.dev/blog/gym-guest-class-voice-agent
https://burki.dev/pricing
https://abcfitness.com/customer-story/6x-more-leads-in-two-weeks-how-dynamic-fitness-uses-an-ai-receptionist-to-save-180-staff-hours-a-month/
https://www.healthandfitness.org/81-million-americans-were-members-of-a-fitness-facility-in-2025-new-hfa-report-finds/