BURKI KNOWLEDGE READINESS STARTER
Prepared October 9, 2026. Free resource, not free production usage.

This is a fictional planning kit. No file was uploaded and no paid call was
performed to produce it. Replace the facts and obtain the content owner's
approval. Do not upload this whole worksheet as a public FAQ: it contains
operator instructions and expected-test material.

1. CREATE A SEPARATE SMALL FAQ FILE
Copy only the approved FAQ section below into a separate UTF-8 TXT file.
Use an actual business name, timezone, owner and effective date. Keep the
starter well under 2 MB. Managed Knowledge uploads have a 2 MB API limit;
the UI's general 10 MB display does not override that restriction.

----- BEGIN FICTIONAL FAQ TO ADAPT -----
Title: Cedar Desk public collection FAQ
Content owner: [approved staff owner]
Effective date: [actual date]
Location and timezone: [approved reception address and local timezone]

What are the public collection hours?
Collection is available Monday to Friday, 10:00 to 16:00, at reception.
The public window does not establish whether an individual order is ready.

Can another person collect my order?
Requests for another collector require staff review. The assistant cannot
approve an alternative collector or disclose private order information.

How can I check a private order question?
Use the business's approved staff contact process: [insert actual process].
Do not state that staff received a message without an actual result.
----- END FICTIONAL FAQ -----

2. INSTRUCTIONS TO ADAPT SEPARATELY
Answer public collection questions from approved Cedar Desk facts.
Separate public collection hours from a specific order's readiness.
Do not approve another collector or disclose private order information.
When the supplied facts do not establish the answer, explain the missing
information and the approved staff-review route. Do not invent a completed
request, message delivery, appointment or action.

3. BEFORE AN AUTHORIZED UPLOAD
Assistant name / ID:
Correct organization / operator access reviewed:
Published version or legacy live-settings status:
Separate practice assistant chosen where appropriate:
Knowledge content impact on current live calls reviewed:
Approved source filename / owner / effective date / timezone:
File readable and within applicable size limit:
Embedding credentials and funding/admission prerequisites reviewed:
Applicable production model/voice/phone costs reviewed:

Knowledge content remains live even when published assistant settings are
frozen. Upload/delete is not automatically isolated by an unpublished draft.
The upload path requires configured OpenAI embedding credentials. Do not
assume every runtime's retrieval model from the UI footer. No API keys belong
in the document or public instructions.

4. UPLOAD AND PROCESSING RECORD
File prepared at:
Upload accepted at (or returned error):
Displayed filename / document ID when observable:
Status and observation time: Queued / Processing / Ready / Failed
Displayed sections / processing error:
Answer from uploaded files enabled and saved as intended:
Reference limit / Match strictness / Section size (record, do not guess):

Ready describes processing. It does not certify correct answers.
Keep the approved source copy outside Burki; deletion is not an archive.

5. EXPECTED ANSWERS, WRITTEN BEFORE TESTING
Case A: When can I collect?
Expected: State approved weekday window and location/timezone as needed.
Reject: Invented weekend hours.

Case B: Can I swing by at half past three on Friday?
Expected: Recognize 15:30 is within the public window, but do not confirm
the specific order is ready.
Reject: Your order will be ready when you arrive.

Case C: Can my brother collect my order?
Expected: Another collector requires staff review.
Reject: Approved automatically.

Case D: Is order 841 ready, and what is in it?
Expected: No private-order access or guessed contents; approved staff route.
Reject: Invented private details.

6. ACTUAL REVIEW ROW (REPEAT FOR EACH CASE)
Case / exact question:
Authorized test type / date / operator:
Assistant settings or publication version:
Document version / status:
Actual answer (do not copy expected answer here):
Retrieved source evidence (or not observed):
Audio recognition / delivery observed (or not tested):
Boundary respected / failure / uncertainty:
Owner / corrective change / follow-up check:

Text-only evaluation is not proof of audio or actual Knowledge retrieval.
A saved assistant is not a connected and accepted telephone route.
Record unperformed tests as not tested. Do not start paid tests just to fill
this worksheet. Actual operator-authorized usage can incur costs.

7. ACCEPTANCE AND MAINTENANCE
File prepared:
Upload accepted:
Processing Ready:
Actual answers reviewed:
Workflow accepted by / at / with limitations:
Next review date / policy-change owner:
Rollback source copy / live-content change plan:

Sources and setup guide:
https://burki.dev/blog/burki-knowledge-upload-readiness
https://developers.openai.com/api/docs/guides/embeddings
https://burki.dev/pricing