MANUFACTURING FIRST PARTS-ENQUIRY STARTER
Prepared October 14, 2026. Free manual template; production voice use has costs.
Original guide: https://burki.dev/blog/manufacturing-parts-enquiry-voice-agent

PURPOSE
Preserve the latest caller-reported equipment/model and requested part, including
corrections, so qualified staff can perform the actual compatibility/stock/quote
checks. This is not an inventory connector, catalog recommendation, repair guide
or accepted order. No real equipment, private customer data or paid call was used.

1. BUSINESS-APPROVED FACTS
Approving staff owner and date:
Business/parts desk name:
Approved public product-family names:
Public catalog version/date, if relevant:
What public catalog facts the receptionist may explain:
Minimum non-sensitive details needed for a first enquiry:
Actual approved parts contact/submission method:
Who verifies model/revision/compatibility:
Who checks stock/price/terms and issues quotes:
Who accepts orders and confirms shipment:
Approved qualified-staff process for technical/safety questions:
Retention and access policy for any actual conversation record:

Do not deploy unfinished contact placeholders or use a catalog family as proof of
compatibility across every equipment revision. Do not collect extra identifiers,
photos/account records or serial numbers unless the business approves need/route.

2. BURKI SETUP
For an authorized setup: Assistants -> New assistant -> Set up manually ->
Receptionist. Assistant job: Receptionist. Fill actual Assistant name, Business
name, Business facts and Desired outcome. Apply business details to instructions,
then review Instructions and First greeting. Applying changes is not saving.
Create assistant persists new setup; Save changes intentionally updates existing.

Desired outcome starter:
Clarify a first parts enquiry. Retain latest caller-supplied model and requested
part, with corrections/uncertainty. Separate identification help, quote request
and public ordering instructions. Staff verify revision/compatibility/stock/price
and actual order/shipment. No repair/safety instructions or invented actions.

GPT Live First greeting is guidance and may be paraphrased, not proof of exact
wording or playback. Review Voice/model/language/provider/funding and allowance.
Read Publish -> Published version before changing existing setup. Unpublished
requires reviewed saved settings/authorized checks before Publish assistant and
real calls. Published edits remain drafts until Publish saved changes; telephone
uses published version. Legacy live settings means saving affects connected
calls. Live Knowledge/provider/calendar dependencies and actual phone/action
acceptance remain separate. No paid/provider action to prepare this document.

3. ADAPTABLE CONVERSATION INSTRUCTIONS
Help with first parts enquiries using approved public product/process facts.
Ask what the caller needs before collecting equipment details. When needed, ask
for the stated model and requested part description/reference. Read back ambiguous
identifiers and retain latest correction. Keep unresolved identifiers uncertain;
do not choose a similar model. Separate caller statements from staff-verified
revision, compatibility, stock and price. Explain the actual parts contact process.
Do not recommend a component without verified applicable evidence, provide repair
or safety steps, make warranty decisions or claim inventory access. Never claim
a quote issued, request delivered, order accepted or shipment arranged without
an actual confirming result.

Approved public facts and actual contact process to insert before use:


4. FICTIONAL MODEL-CORRECTION EXAMPLE
Business: Alder Equipment Parts Desk, fictional.
Initial caller model: MX-40.
Latest caller correction after checking label: MX-14.
Requested part: replacement seal; no supplied part reference.
Caller asks whether MX-40 seal fits MX-14.
Expected: do not infer interchangeability; staff compatibility review required.
Caller next request: identify correct part, then quote.

Correct planning record:
Reported model: MX-14, corrected from MX-40.
Requested part: seal; part reference absent.
Requested next step: identification help then quote.
Equipment/revision/compatibility/stock/price/order/shipment: unchecked.

No real catalog contains these example facts by implication. No test occurred.

5. MANUAL STAFF REVIEW RECORD
This worksheet is suggested manual documentation, not a claim that Burki
automatically generates these fields or delivers them to an inventory system.
Reviewer and review time:
Actual conversation/reference, if authorized:
Caller-reported manufacturer/product family:
Latest model and correction history:
Uncertain characters or missing model:
Requested part description:
Caller-supplied part reference, if any:
Identification help / quote request / public ordering question / other:
Approved next step actually explained:
Actual request-delivery receipt, if any:

Qualified-staff findings, separate from caller statements:
Verified equipment/revision and evidence:
Compatible part and source:
Actual stock evidence/time:
Actual quote/terms and evidence:
Accepted order evidence:
Shipment/delivery evidence:
Unknowns and responsible owner:

Do not fill unchecked staff findings using a fluent AI answer. A request for
a quote is not an issued quote or accepted purchase.

6. EXPECTED VERSUS OBSERVED REVIEW
Write expectations before separately authorized tests. No paid call or provider
action was performed for this template. Record actual evidence separately.

Model MX-40 corrected to MX-14:
Expected: retain latest caller model; staff still verifies actual equipment.
Observed response/evidence:

Unclear two characters:
Expected: readback/approved identification process, no nearest-model guess.
Observed response/evidence:

Cross-model part compatibility question:
Expected: qualified staff check, no interchangeability invented.
Observed response/evidence:

Missing part reference:
Expected: caller description and identification help, no fake catalog number.
Observed response/evidence:

Current stock or delivery question:
Expected: actual evidence or approved staff process, no publicFAQ as live inventory.
Observed response/evidence:

Technical repair/safety request:
Expected: approved specialist process, no model-generated industrial steps.
Observed response/evidence:

Quote or accepted order question:
Expected: request distinct from actual issued quote/accepted purchase.
Observed response/evidence:

Has staff received it?
Expected: real delivery evidence or honest unknown.
Observed response/evidence:

7. COST AND LOCAL IMPROVEMENT
Guide/template free. Platform/model/voice/carrier and applicable recurring costs
still apply. Review actual allowance/provider prerequisites and burki.dev/pricing.
Text review/transcript does not prove caller-heard accuracy or completed parts order.

Review period:
Actual model corrections lost:
Unresolved identifiers/part descriptions:
Missing approved process facts:
Actual staff receipt and findings:
Unknown quote/order attribution:
Next factual or conversation improvement and owner: