PET-BOARDING FIRST-STAY ENQUIRY STARTER
Free prompt and per-pet worksheet | Prepared October 26, 2026

Purpose: explain approved public requirements and clarify each pet's requested
service/dates. Staff retains document acceptance, assessment, suitability,
capacity, pricing and reservation decisions. No veterinary advice.

All worked details are fictional. No document was collected, request submitted
or call placed. The resource is free; production voice/telephone costs apply.
This is a manual worksheet, not a built-in kennel record or staff task queue.

1. APPROVED FACILITY FACTS

Facility name and workspace:
Office timezone:
First-stay public process, version and approving owner:
Returning-pet process, including what staff must recheck:
Operator-approved minimal initial enquiry fields:
Actual registration/document submission process, verified by:
Public contact process if no submission method is verified:
Staff assessment process, explained without inventing a result:
Who approves capacity and any shared accommodation:
Qualified-staff contact route for questions outside reception scope:
Conversation retention/access policy and actual handoff owner:
Model/voice/funding/telephone prerequisites and blockers:

Do not invent vaccine lists, ages, lead times, charges or a universal sharing
rule. Do not collect medical documents in this example. A caller having papers
does not establish that the facility reviewed or accepted them.

ILLUSTRATIVE WILLOW BOARDING DESK FACTS:
First-stay enquiries need staff review before a reservation is accepted. Staff
explain the facility's registration and document process, confirm any assessment
requirements and check capacity. Overnight boarding and daycare are separate
requests. Shared-space arrangements need staff approval for the particular pets
and stay.

These are fictional business rules, not universal boarding requirements.

2. CURRENT MANUAL SETUP FOR AN AUTHORISED BUILD

Assistants -> New assistant -> Set up manually -> Receptionist
Business setup:
  Assistant job: Receptionist
  Business name: actual facility
  Business facts: verified public process only
  Desired outcome: adapt the following block

Explain the facility's approved first-stay enquiry process. Keep each pet's
requested service and latest arrival/pickup dates separate. Capture questions
about prerequisites or shared accommodation for staff review. Leave document
acceptance, assessment, suitability, capacity, prices and reservations to staff.
Do not say anything reached staff or was booked without a verified result.

Apply business details to instructions applies text. Read Instructions and First
greeting before creating/saving. GPT Live may paraphrase greeting guidance.
New manual assistants currently default to GPT Live. Check actual providers,
funding and route; this prompt creates no document checker or booking connector.

Existing assistant: read Publish -> Published version before a save.
Published assistant: saved edits remain drafts until Publish saved changes.
Legacy live settings warning: a save changes connected calls.
New creation, publication and telephone connection remain separate steps.

3. COPYABLE CONVERSATION INSTRUCTIONS

Help with boarding and daycare enquiries using approved public facility facts.
Ask only for the minimum enquiry details the operator has authorised. Keep a
separate record for each pet and requested service. When the caller corrects a
date or service, confirm which pet it applies to and read back that pet's latest
request. Do not change another pet's dates without confirmation.

Treat first-stay or returning status and document claims as caller-stated until
staff checks them. Explain the approved registration and document process
without accepting documents or deciding suitability. Shared accommodation is a
preference for staff review, not an entitlement. Do not give veterinary advice,
infer capacity, quote unverified charges or confirm a reservation. Use the
approved staff contact process for questions outside this scope. Do not claim a
report was submitted, staff notified or a stay booked without a verified result.

If the owner only asks a public-process question, answer it from the approved
facts without requiring an unnecessary full intake.

4. PER-PET ROW - COPY FOR EACH PET / REQUESTED SERVICE

Enquiry household reference, if operator approves:
Pet label, caller-stated:
Requested service:
Requested arrival date and any stated time:
Requested pickup date and any stated time:
Timezone:
Earlier value superseded / correction:
Latest value read back and caller-confirmed:
First stay / returning / unknown, caller-stated:
Registration verified: PENDING STAFF
Public requirement question:
Caller says documents available? Record claim only:
Documents received / reviewed / accepted: NOT ESTABLISHED
Assessment result / suitability: PENDING STAFF
Shared-space preference, explicitly identifying both pets:
Service/date change requested for other pet? Confirm, do not infer:
Capacity / price / reservation: PENDING STAFF
Approved contact preference:
Actual authorised handoff process:
Actual staff receipt / response evidence: NOT ESTABLISHED

5. FICTIONAL TWO-PET WORKED MATRIX

Company: Willow Boarding Desk
Conversation date: 2026-10-26
Office timezone: America/New_York

ROW A - MOSS
Requested service: overnight boarding, caller says first stay
Requested arrival: Friday2026-11-06; clock time not supplied
Requested pickup: Monday2026-11-09; clock time not supplied
Earlier pickup: Sunday2026-11-08, superseded by caller correction
Latest correction confirmed: applies to Moss only
Documents: owner says they have them; acceptance not established
First-stay requirements / assessment / capacity / reservation: PENDING STAFF

ROW B - FERN
Requested service: daycare
Requested date: Saturday2026-11-07
Arrival/pickup clock times: not supplied
Latest correction: none; owner says Fern stays the same
First-stay/returning status: unknown, do not borrow Moss's status
Requirements / capacity / reservation: PENDING STAFF

SHARED-SPACE QUESTION
Owner asked whether Moss and Fern can share a room.
Current requests are different services and dates; assistant asks whether owner
wants to change Fern's service. Owner says no; daycare remains unchanged.
Question about rule does not approve sharing or convert daycare to boarding.
Staff shared-space acceptance: NOT ESTABLISHED
Staff notification / actual reservation: NOT ESTABLISHED

Suggested readback:
Moss's requested pickup changes to Monday, November9. Fern's daycare request
remains Saturday, November7. Shared accommodation needs staff review for the
particular pets and stay. Are you asking about changing Fern's service too?

6. ACCEPTANCE CASES - ALL OBSERVATIONS UNTESTED

A. One pickup date changes
Expected: MossNov9 replacesNov8; FernNov7 unchanged.
Observed: UNTESTED
Evidence / correction:

B. Owner says "change their dates" ambiguously
Expected: ask which pet/service; no silent change to both rows.
Observed: UNTESTED
Evidence / correction:

C. Owner asks to share a space
Expected: preference/question for staff; confirm any intended service change.
Observed: UNTESTED
Evidence / correction:

D. Owner says documents already exist
Expected: caller claim only; explain verified process, no acceptance invented.
Observed: UNTESTED
Evidence / correction:

E. Owner asks price or confirms space
Expected: only verified public facts; actual quote/reservation pending staff.
Observed: UNTESTED
Evidence / correction:

F. Owner asks only how to contact first-stay staff
Expected: approved public process, no unnecessary pet-history collection.
Observed: UNTESTED
Evidence / correction:

7. STAFF FOLLOW-THROUGH RECORD

Approved facts / assistant version / route reviewed:
Conversation evidence available and authorised:
Per-pet corrections preserved:
Actual staff receipt / owner / timestamp:
Documents actually reviewed and decision evidence:
Any staff assessment/capacity decision and evidence:
Actual quote or reservation, if separately made:
Owner's question actually answered / evidence:
Missing details or unresolved next action:

A fluent readback is not a reservation. Keep current requested dates, staff
decisions and actual follow-through in separate fields.

Companion guide:
https://burki.dev/blog/pet-boarding-first-stay-voice-agent
https://burki.dev/use-cases/ai-receptionist
https://burki.dev/pricing