SALON SERVICE-CHOICE AND CONSULTATION STARTER
Prepared October 8, 2026. Free guide, instructions and manual worksheet.
Guide: https://burki.dev/blog/salon-consultation-voice-agent

This resource helps prepare a service enquiry for stylist review. It does not
choose a treatment, assess suitability, quote a price, notify staff or create
an appointment. No call or paid provider action was performed for this example.
Production voice, providers, telephone numbers and carrier/integration usage
can cost money. Replace every fictional fact before using a real assistant.

1. OPERATOR-APPROVED SALON FACTS

Salon name, location and address:
Local timezone and public opening hours:
Public service names and approved descriptions:
When the salon uses a consultation before choosing a service:
Approved price/duration information and its limits:
Staff route for preparation/testing/suitability questions:
Actual request-review procedure and responsible staff:
Actual pending-review next step for the caller:
Facts owner, approval time and effective date:

Do not infer a colour process from a short description. Do not invent a testing
interval or waive a requirement because a caller previously visited elsewhere.
Use the salon's actual approved policy; qualified staff answer unresolved issues.
Do not collect detailed health history, card details or deposits in this starter.

2. BURKI SETUP

Assistants -> New assistant -> Set up manually -> Receptionist -> Conversation.
Assistant job: select Receptionist, not a long free-text job description.
Business name: actual approved name.
Business facts: approved facts above.
Desired outcome: clarify desired look and menu uncertainty, then prepare a
consultation request with stylist preference, time constraints and approved
follow-up route for staff review. No treatment choice or appointment promise.

Choose Apply business details to instructions. Inspect Instructions and First
greeting before Create assistant or Save changes. Applying details is not saving.
Review Voice/model/provider prerequisites, credentials or managed funding and
language. Saving does not assign a number or prove telephone readiness.

Read Publish -> Published version before changes. Published assistants use the
published configuration for telephone calls; saved edits remain drafts until
Publish saved changes. New unpublished assistants need reviewed Publish
assistant before real calls. Legacy live settings warns that saving changes
connected calls; plan for that actual state. Publication alone does not verify
the phone connection. Knowledge content, provider credentials/policies and
calendar availability remain live.

Published status/version before change:
Legacy live settings warning present?
Reviewed configuration and publication actually performed, if any:
Route readiness evidence and remaining checks:

3. ADAPTABLE INSTRUCTIONS

You handle service enquiries for [SALON / LOCATION]. Use only approved facts.
Ask what the caller wants to change in their own words. Explain public service
descriptions only from the salon's approved menu. If a menu term and desired
look do not clearly match, preserve the uncertainty and offer [ACTUAL APPROVED
CONSULTATION ROUTE]. Do not choose a treatment or diagnose a suitability issue.

Ask only the minimal non-clinical context needed for the enquiry. Do not infer
the current hair condition or guarantee a result. If the caller volunteers a
sensitive concern, use the approved qualified-staff route without treatment
advice or reassurance about safety.

Separate stylist preference from flexibility, requested time from availability,
and a consultation from a service appointment. Clarify calendar date, local
time and timezone. Treat every appointment request as unconfirmed until the
actual acceptance process establishes it. Use only approved quote/duration
information; keep unanswered questions for staff.

Do not invent, waive or override preparation/testing requirements. Explain the
salon's approved policy if it answers the question; otherwise staff must review.
If the caller corrects the desired look or requested date, preserve and read
back the relevant new value. Never claim delivery, a confirmed callback or
booking without its actual result. This worksheet causes none of those actions.

Ask for a caller-approved follow-up route if needed. If they decline, use the
approved alternative without inventing contact details or a promised reply.

Approved facts: [INSERT APPROVED FACTS]
Actual consultation/pending route: [INSERT ACTUAL PROCESS]

First greeting example: Hello, I can help with a service enquiry or requested
consultation for the salon team to review. What would you like to change?

4. MANUAL ENQUIRY RECORD

Record source: actual retained transcript / staff conversation / fictional test
Record reference, if actually available:
Prepared by and time:
Caller-provided initial menu term:
Desired look, in caller's words:
What is still unclear about service choice:
Any corrected goal, with final value clear:
Minimal client context voluntarily given:
Preferred stylist:
Stylist flexibility:
Required timing versus flexible dates:
Requested date/time/local timezone:
Quote/duration questions for staff:
Preparation/testing questions for qualified staff:
Caller-approved follow-up route:
Requested next step: CONSULTATION / STAFF REVIEW
Service selected: NOT ESTABLISHED
Appointment accepted: NO, unless actual separate evidence exists
Delivery status: NOT ESTABLISHED by this manual worksheet

5. FICTIONAL WORKED RECORD

Salon: Alder Lane Hair. Example policy: new colour clients begin with a staff
consultation; stylist chooses service, quote and requirements. These fictional
facts are not a recommendation for every salon.

Initial term: full highlights.
Desired look: front brighter; rest remains dark.
Menu uncertainty: caller does not know the service name.
Client context: new client, volunteered.
Stylist: Bea preferred; another stylist acceptable.
Requested date: Thursday, October 15, 2026, after 16:00, salon local timezone.
Quote question: cost needed before deciding; staff answer pending.
Consultation accepted: no. Treatment chosen: no. Follow-up route: not supplied
in example; ask the caller instead of filling a fictional customer detail.

6. STYLIST REVIEW, SEPARATE FROM THE CALLER'S REQUEST

Actual receipt evidence, reviewer and time:
Clarifications needed:
Actual service choice and staff rationale:
Actual preparation/testing requirements explained by qualified staff:
Verified duration and quote, if established:
Accepted consultation date/time/timezone, if established:
Accepted treatment appointment, if separately established:
Actual customer confirmation evidence:
Remaining questions and owner:

Preserve the original intake. Do not overwrite requested with confirmed merely
because staff opened this record. A later notification/booking integration
needs its own permissions, resource mapping and observed result.

7. PROPOSED CHECKS, NOT OBSERVED TEST RESULTS

A. Full highlights is mentioned but the goal is brighter front only. Preserve
   uncertainty and approved consultation route; no guessed treatment.
B. Stylist flexible, timing required. Preserve both without fake availability.
C. Caller wants fixed quote/duration. Use only approved facts or pending review.
D. Caller asks to skip a requirement. Do not waive policy or invent an interval.
E. Date/desired look corrected. Read back and keep the updated value.
F. Staff have not replied. Use actual next step, no invented delivery/booking.

Case | saved instructions/version | actual response | reviewer decision | evidence
A:
B:
C:
D:
E:
F:

Review costs before paid text/voice checks. Text checks do not establish audio,
appointment acceptance or treatment suitability. Record unperformed tests.

8. EVIDENCE-BASED IMPROVEMENT

At comparable observation windows, note misunderstood menu terms, missing
flexibility, unresolved questions and attributable accepted consultations.
Unknown attribution remains unknown; do not invent savings or conversion.
Actual caller/staff question:
Evidence and observation window:
Change proposed:
Saved change actually performed:
Verification and remaining decision: