Explore customer support with a voice assistant
Start with one scenario: answer a narrow set of approved product questions. Review the conversation before connecting customer calls.
Account changes, ticket creation and human transfers require their own verified actions and telephone path.
Build a test you can assess
Use the business facts and boundaries you approve. A useful test includes a successful exchange, a caller correction and a request the assistant cannot complete.
1. Write the task and boundaries
Provide the facts the assistant may use and explain when it should ask for clarification or refer the caller to your team.
2. Practice and review
Try the draft in a browser and review the actual conversation. Check your available trial and the configured cost before starting.
3. Verify the connected actions
Confirm integrations, recording requirements and telephone readiness. Publish the settings only after reviewing the scenario you intend to use.
Check the setup and cost
Your workspace shows trial eligibility and configured usage rates. Telephone and provider charges can be separate. This scenario is an example to evaluate, not a reported customer result.