The agency workbench between an old phone tree and a safe launch
Most voice projects do not fail because an API is missing. They fail because nobody can prove that the new assistant follows the client's existing routes, handles real scenarios, and is ready for callers. Burki gives agencies one delivery process to map the current IVR, generate a draft, test it safely, and improve it from call evidence.
The browser test lab runs unsaved assistant changes before they reach production. Eval checks turn client expectations into a repeatable launch gate, while call history and reviewable learning suggestions show what should change next. That means an agency can explain why an assistant is ready instead of asking a client to trust a live experiment.
Burki's default path uses a managed production stack so a new workspace can focus on prompts, workflows, and caller outcomes. Bring-your-own credentials remain available as an advanced agency option when a client already owns the vendor relationship; they are not another setup decision every new user has to make.
Managed usage is prepaid, signup includes $2 for browser testing, and a dedicated phone number is never created for free. Start with one client IVR or call workflow, prove the replacement in the workbench, then move production traffic when the evidence is good enough.