Stop torturing callers with phone menus. Burki's conversational IVR understands intent in natural language, routes correctly the first time, and resolves routine asks without ever reaching a human — at $0.03/min.
Conversational IVR Automation is most effective when the assistant has a clear job, a clear escalation path, and access to the systems that matter. Burki gives you that structure. The assistant can answer naturally, collect the right details, call tools, update records, and hand off to a human when the conversation should not stay automated.
The goal is not to replace every phone conversation. The goal is to remove the repetitive calls that slow your team down while preserving context for the calls that need a person. You can start with one flow, test it with real calls, review transcripts, and improve the prompt, voice, tools, and routing rules over time.
Because Burki supports bring-your-own providers, you can choose the model, voice, speech recognition, and carrier setup that fits your workflow. That makes conversational ivr automation easier to tune for speed, quality, cost, compliance, and regional telephony constraints.
Legacy IVR is a customer-experience tax. Average abandonment from press-N menus is 30%+. Callers mash 0 to escape, dumping load back onto agents. Updating routing trees takes weeks of vendor engagement and quotes. The technology is from 2003 and it shows.
Burki replaces dial-tone IVR with a conversational AI that listens, understands intent in plain English (or 30+ other languages), and either resolves the request directly or routes to the right human with full context. Our IVR Explorer auto-maps your existing tree as a baseline so you don't lose any current flows.
Why businesses choose Burki for conversational ivr automation.
Conversational flows finish where dial-tone menus get hung up on.
Routine asks (status, hours, balance) handled in conversation.
When a human is needed, they pick up the call with intent and customer ID already known.
Edit a prompt; no vendor engagement, no IVR tree refactor.
30+ languages, including dynamic per-call detection.
Full transcripts in the dashboard, searchable by intent and outcome.
Implement conversational ivr automation with Burki in four simple steps.
Point our free IVR Explorer at your current number. It walks the tree and emits a structured map of every node and prompt.
Burki turns each leaf into a conversational intent. The AI listens for 'I need to refill my prescription' instead of 'Press 3 then 2 then 1.'
Each intent either resolves in-conversation (account balance, hours, status) or routes to the right human with full intent + context.
Run new IVR in parallel for a portion of traffic. Measure abandonment, resolution, and CSAT. Cutover when the numbers move.
Mid-size business with 25,000 IVR calls/month
No bulk minimums. No hidden fees. Pay only for what you use.
See other workflows Burki can automate with the same voice AI platform.
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Voice Surveys That People Actually CompleteCollect customer feedback, NPS scores, and survey responses via natural voice conversations with higher completion rates than text.
Proactive Outreach at ScaleSend appointment reminders, payment notifications, and important updates via AI voice calls that get answered and acknowledged.
Replace Press 1 with AI ConversationsReplace frustrating phone trees with natural AI conversations. Customers say what they need, AI understands and routes or resolves.
Outbound at scale, without the headcount.Run AI cold-calling campaigns at $0.03/min. AI dials, qualifies, and hands hot prospects to your reps with full transcript context. TCPA-compliant, DNC-scrubbed, with consent capture.
A 24/7 receptionist for $0.03/min.Burki's AI receptionist answers every call, routes intelligently, takes messages, books appointments, and never goes home. Replace voicemail, augment your front desk, or run multiple locations from one agent.
Start with 200 free minutes. No credit card required. No bulk minimums.