Turn property calls into actionable enquiries
Answer questions from an approved property brief and collect the details your team needs to follow up. Use a real estate AI receptionist for a defined enquiry workflow, from an after-hours leasing call to a tenant's maintenance request.
These are example tests, not reported customer outcomes or a promise of a ready-made integration.
Ask which property the caller means, their intended move date and how the leasing team can contact them. Answer only from current approved information. If availability is unknown, record the question for the team instead of declaring a unit available.
Collect the property reference, preferred times and confirmed contact details. A viewing preference is a request until the responsible calendar or agent confirms it. Keep the caller's timezone explicit when the property and caller are in different countries.
Collect the building or unit reference, a factual description and a callback method. Follow the property manager's approved urgent-contact instructions. Intake does not diagnose the issue, assign a contractor or promise an arrival time.
Separate stable details, such as office contact information, from changing rent, fees and availability. Assign an owner to review the brief. When a caller asks about information that is missing or stale, the assistant should acknowledge that the team needs to confirm it.
Decide which team handles leasing, viewings and maintenance. Capture only the details needed for that next step. Ask about practical requirements for the enquiry without making tenant eligibility or screening decisions.
Burki's supported HubSpot actions can look up contacts by exact email, save confirmed contact changes and write factual notes when configured. They do not establish an integration with a property-management inventory system. Verify the destination record and permissions for your own workflow.
For Dubai or another multilingual market, check property names, mixed-language requests, callback numbers and the resulting handoff. Confirm the actual number and carrier route before live calls. A browser conversation does not demonstrate local telephone availability.
Only if current information is available through the approved workflow. A listing brief can become outdated. Without a verified live source, capture the enquiry and explain that the agent will confirm availability.
Check the specific system and action. HubSpot contact and note actions have a defined supported scope. Do not assume that another CRM, listing portal or property-management system is connected merely because it offers an API.
Review whether the property reference, caller request and corrected contact details are accurate and reach the responsible team. Track unresolved requests and duplicated follow-ups as well as the number of answered calls.
Your workspace shows trial eligibility, configured rates and call charges. Telephone usage, number rental and connected providers can add costs.