Give your front desk a clearer request
Help callers find your opening hours, understand the services you offer and leave the details your front desk needs. Configure your dental AI receptionist around approved practice information, with a clear next step for questions that need a person.
These are example tests, not reported customer outcomes or a promise of a ready-made integration.
Explain the practice's approved new-patient process and collect a callback request. Confirm the caller's contact details and reason for the enquiry. A new-patient enquiry does not create a patient record or reserve an appointment.
Where the supported Open Dental connection is configured and accepted by the practice, test existing-patient identification and the permitted general-appointment workflow. Match the correct patient before any action, and describe a booking only after a confirmed result.
Use the practice's approved administrative information. Questions about coverage decisions, treatment or symptoms go to the appropriate staff process. The assistant should not diagnose, promise reimbursement or invent an urgent-care response.
Write down the calls that repeatedly interrupt the front desk: office hours, directions, new-patient enquiries and appointment requests. Select one for the first rollout. Give the assistant the exact facts, questions and escalation wording the team approves.
A connection alone does not establish practice readiness. Review credentials, action permissions, patient matching and appointment types. The supported scope is narrower than a full practice-management system: do not assume new-patient creation, hygiene scheduling, rescheduling or cancellation are included.
Use fictional patient details for browser practice. Check a corrected name, an unmatched patient, an unavailable slot and an interrupted conversation. For an authorized live test, verify the actual record and appointment outcome with the practice. Agree how staff will find and handle unresolved requests.
Review collection, access, retention and recording choices for your deployment before real patient calls. A product page is not a compliance certification. Estimate model usage, carrier charges and number costs using the practice's expected call volume, then compare completed administrative outcomes.
It depends on the connected system and enabled action. Burki's Open Dental workflow has a defined existing-patient and general-appointment scope that needs practice acceptance. A spoken request, simulated browser result or saved note is not a confirmed booking.
Treat cancellation and rescheduling as staff requests unless the exact action is supported and configured. Capture which appointment the caller means and the requested change, then explain who will confirm it.
Use it for a defined administrative task. Staff still own clinical questions, exceptions, unresolved patient identity and the operational decisions the assistant is not permitted to make.
Your workspace shows trial eligibility, configured rates and call charges. Telephone usage, number rental and connected providers can add costs.