Voice AI Blog

Build a better voice assistant

Practical guides to plan a useful conversation, test the result and connect real callers.

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Features

3 articles

FeaturesArticle date:Sep 164 min read

Keep Customer Conversation History Inside the Right Identity Boundaries

Separate tenant, assistant, sender and customer-number boundaries so useful conversation continuity does not become accidental cross-customer disclosure.

FeaturesArticle date:Sep 164 min read

Why Sent SMS and Delivered SMS Mean Different Things to a Voice Assistant

Use delivery status accurately when an assistant refers to earlier texts, and avoid treating provider acceptance as proof that a caller received a message.

FeaturesArticle date:Sep 164 min read

Carry Useful SMS Context into the Next Voice Call

Understand Burki’s bounded voice and SMS continuity, including recent-history limits, delivery requirements and what does not update during a call.

Showing 1–3 of 3 articles.

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