Voice AI Blog

Build a better voice assistant

Practical guides to plan a useful conversation, test the result and connect real callers.

261Articles

18Categories

All (261)Provider Integrations (50)Use Cases (43)Tutorials (37)Competitor Comparisons (22)Campaigns (16)Unique Features (16)Education (12)Healthcare (11)Pricing & Billing (8)BYO & Cost Control (7)Real Estate (7)ROI & Business (7)Sales (7)Customer Experience (6)Features (4)Compliance & Security (4)Finance & Insurance (3)Call Centers (1)

All Posts

259 articles

Customer Experience2 min read

Replace an IVR branch with conversational AI: step by step

Document the current route, build a limited draft, verify action and fallback behavior, then release with a rollback plan.

Customer Experience2 min read

Make a voice assistant easier to understand and interrupt

Improve spoken clarity, pacing, turn handling and corrections without treating human impersonation as the goal.

Customer Experience3 min read

Reduce caller waiting without hiding the queue

Distinguish answer speed, in-call holds and transfer waits, then design an overflow assistant with an honest fallback and measurable outcomes.

EducationApr 292 min read

What is an AI call bot? Conversation, actions and limits

Understand how a conversational call bot differs from a recorded menu, which architecture it uses and what to test before connecting callers.

EducationMay 44 min read

Voice AI Project Planning: From a Caller Request to a Working Assistant

A practical map of voice AI decisions: use case, speech architecture, integrations, phone routing, evaluation and costs.

EducationMay 42 min read

AI phone assistants and calling apps: choose the right kind of product

Distinguish an automated receptionist, a human call copilot and a calling API before evaluating tools and integrations.

EducationMay 44 min read

Voice AI Demo Checklist: Ten Scenarios Before Real Callers

Evaluate a voice assistant with practical scenarios for corrections, interruptions, missing facts, action failures, transfers and complete usage costs.

EducationMay 44 min read

Voice AI Glossary: The Terms That Matter When Buying an Assistant

Understand speech-to-text, speech-to-speech, workflows, SIP, tool calling, simulations and usage billing in practical business terms.

Education3 min read

What is voice AI? A practical introduction

Understand speech architectures, business actions, caller experience and the evidence needed to evaluate a voice assistant.

Education3 min read

Voice AI versus chatbots: choose by the customer task

Compare spoken and written interactions using accessibility, information format, timing and verified outcomes rather than demographic assumptions.

EducationJan 193 min read

Create your first Burki assistant: a browser-first walkthrough

Turn a business description into an unpublished assistant, review its instructions and practice a bounded scenario before connecting a phone number.

Education4 min read

Voice AI glossary: conversation, telephony and outcome terms

Plain-language definitions for speech models, turn handling, telephone routing, actions and usage accounting.

Showing 85–96 of 259 articles.

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