Voice AI Blog

Build a better voice assistant

Practical guides to plan a useful conversation, test the result and connect real callers.

297Articles

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All (297)Provider Integrations (68)Use Cases (52)Tutorials (46)Competitor Comparisons (22)Campaigns (16)Unique Features (16)Education (12)Healthcare (11)Pricing & Billing (8)BYO & Cost Control (7)Real Estate (7)ROI & Business (7)Sales (7)Customer Experience (6)Features (4)Compliance & Security (4)Finance & Insurance (3)Call Centers (1)

Tutorials

46 articles

TutorialsArticle date:Oct 119 min read

Export a Burki Voice Workflow and Check What the File Preserves

Download a Burki workflow's saved draft, published graph and version history. Check omitted unsaved edits, private content and dependencies with a free worksheet.

TutorialsArticle date:Oct 1010 min read

Set Up a Caller-First Voice Agent in Burki

Set Burki's Workflow to let the caller speak first, then clarify opening-hours questions and enquiries inside one Conversation stage. Includes a free starter.

TutorialsArticle date:Oct 910 min read

Upload Knowledge to a Burki Voice Assistant and Check Readiness

Prepare a small FAQ, upload it to Burki Knowledge, understand processing statuses and review actual answers before relying on the assistant with callers.

TutorialsArticle date:Oct 810 min read

Review and Restore Assistant Settings with Burki History

Use Burki Settings History to inspect an assistant's earlier configuration, choose a scoped restore and verify saved settings without assuming external actions were undone.

TutorialsArticle date:Oct 79 min read

Voice Agent Evaluation: Test Saved Instructions with Burki Evals

Build a reusable Burki text evaluation: publish a dataset, save instructions, review usage costs and inspect responses without mistaking phrase scores for voice tests.

TutorialsOct 69 min read

Add an AI Voice Assistant to Your Website with Burki’s JavaScript SDK

Build an authenticated website voice assistant with Burki SDK 0.2.0: server-owned access, microphone controls, transcripts, funding checks and cleanup.

TutorialsArticle date:Sep 307 min read

AI Receptionist Script: A Practical Template and Call Examples

Write an AI receptionist script with a clear greeting, useful questions and honest next steps. Adapt the template and test common caller scenarios.

TutorialsArticle date:Sep 296 min read

Warm Transfer vs Cold Transfer: Choosing the Right Call Handoff

Compare warm and cold call transfers, see practical examples, and plan acceptance, hold time and fallback behavior for an AI receptionist.

TutorialsArticle date:Sep 286 min read

Call Center Quality Assurance Scorecard: A Practical Template

Build a call center QA scorecard with clear criteria, a worked example and a fair way to handle missing evidence. Apply it to AI receptionist calls.

TutorialsMay 43 min read

IVR testing: a call-quality worksheet for each branch

Use repeatable caller scripts to verify menus, corrections, failed actions and telephone routing before publishing an assistant.

TutorialsArticle date:Sep 164 min read

Review an Integration Disconnect and Reconnect Before Reusing It

Check account identity, assistant permissions, open operations and provider access when disconnecting or reconnecting a voice AI integration.

TutorialsArticle date:Sep 44 min read

Who Owns an Agency Client’s Voice AI Knowledge?

Set clear ownership for client voice AI knowledge so business facts stay current, approvals are traceable, and changes reach the right deployment.

Showing 13–24 of 46 articles.

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