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Practical guides to plan a useful conversation, test the result and connect real callers.

261Articles

18Categories

All (261)Provider Integrations (50)Use Cases (43)Tutorials (37)Competitor Comparisons (22)Campaigns (16)Unique Features (16)Education (12)Healthcare (11)Pricing & Billing (8)BYO & Cost Control (7)Real Estate (7)ROI & Business (7)Sales (7)Customer Experience (6)Features (4)Compliance & Security (4)Finance & Insurance (3)Call Centers (1)

All Posts

259 articles

TutorialsArticle date:Oct 79 min read

Voice Agent Evaluation: Test Saved Instructions with Burki Evals

Build a reusable Burki text evaluation: publish a dataset, save instructions, review usage costs and inspect responses without mistaking phrase scores for voice tests.

Use CasesArticle date:Oct 710 min read

Build an AI Receptionist for Hotels: Arrival Questions and Staff Handoff

Set up a hotel voice agent for approved arrival, parking and reception questions, with a free worksheet for date corrections, guest requests and staff review.

Provider IntegrationsOct 68 min read

Deepgram Flux vs AssemblyAI Universal-3.6 Pro for Voice Agents

Compare current Deepgram Flux and AssemblyAI Universal-3.6 Pro streaming models, scoped benchmark evidence, languages, costs and their Burki setup.

Provider IntegrationsOct 67 min read

Voice AI Pronunciation Controls: What Changed and How to Set Them Up

Fix text-to-speech pronunciation of business names with current provider controls, a worked Cartesia setup in Burki and a free pronunciation worksheet.

TutorialsOct 69 min read

Add an AI Voice Assistant to Your Website with Burki’s JavaScript SDK

Build an authenticated website voice assistant with Burki SDK 0.2.0: server-owned access, microphone controls, transcripts, funding checks and cleanup.

Use CasesOct 611 min read

AI Receptionist for Insurance Agencies: Build a Renewal Consultation Workflow

Build an insurance-agency voice receptionist for renewal consultation requests, with current industry evidence, staff handoff and a free starter worksheet.

Use CasesArticle date:Sep 2610 min read

How to Choose the Best AI Receptionist Software for Your Business

Choose AI receptionist software with a buyer scorecard, realistic demo scenarios and a cost worksheet. Compare proof of completed work before committing.

Customer ExperienceApr 139 min read

Conversational IVR: How It Works and When to Replace a Menu

Learn how conversational IVR handles ambiguous calls, when to keep keypad menus, and how to measure correct routing before replacing a phone tree.

TutorialsArticle date:Sep 307 min read

AI Receptionist Script: A Practical Template and Call Examples

Write an AI receptionist script with a clear greeting, useful questions and honest next steps. Adapt the template and test common caller scenarios.

TutorialsArticle date:Sep 296 min read

Warm Transfer vs Cold Transfer: Choosing the Right Call Handoff

Compare warm and cold call transfers, see practical examples, and plan acceptance, hold time and fallback behavior for an AI receptionist.

TutorialsArticle date:Sep 286 min read

Call Center Quality Assurance Scorecard: A Practical Template

Build a call center QA scorecard with clear criteria, a worked example and a fair way to handle missing evidence. Apply it to AI receptionist calls.

FeaturesArticle date:Sep 275 min read

AI Call Summary: A Template for Useful Follow-Up

Learn what an AI call summary should contain, how it differs from a transcript, and how to review captured details and follow-up tasks in Burki.

Showing 25–36 of 259 articles.

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